Keeping your software up to date to match the demands of
your organization requires a constant effort. As technology and your organization
evolve changes must occur and these must complete in a timely and proper manner.
Maintaining software systems often requires interuption or disruption of processes
vital to the organization. By efficiently organizing the maintenance and executing
it carefully the organization can rely on a defined schedule of operation.
your software to support new functionalities or procedures will keep your organization
running at optimal speed able to take advantage of new oppertunities. Such change
requires a well planned route from the old to the new situation with a minimal
impact to the operation of your organization.
I.R. Software Maintenance services
For systems with high demands
on availability the On-Call maintenance means a quick recovery when
technical problems arise. With this maintenance level support is often available
all year round. When your systems are not that demanding but you still want certain
ensurance for regular maintenance then our Annual maintenance can
forfill your requirements. With this level your non urgent requests are handled
within 3 working days. When you have not chosen for any maintenance and your support
call is not covered by any written I.R. agreement then we offer Incident
maintenance using our standard software maintenance fee. Your non urgent
requests are handled within 7 working days.
Requests can be submitted through
post, fax, email and online helpdesk. Using our electronic contact points request
can be submitted 24 hours a day. By phone you can get direct support during helpdesk
hours. This means that changes can be simple passed upon us, we will then update
the content. For more information on our content maintenance services contact