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icon_maintenance_softwareSoftware Maintenance

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Software maintenance

Keeping your software up to date to match the demands of your organization requires a constant effort. As technology and your organization evolve changes must occur and these must complete in a timely and proper manner. Maintaining software systems often requires interuption or disruption of processes vital to the organization. By efficiently organizing the maintenance and executing it carefully the organization can rely on a defined schedule of operation.

Software expansion

Upgrading your software to support new functionalities or procedures will keep your organization running at optimal speed able to take advantage of new oppertunities. Such change requires a well planned route from the old to the new situation with a minimal impact to the operation of your organization.

I.R.  Software Maintenance services

For systems with high demands on availability the On-Call maintenance means a quick recovery when technical problems arise. With this maintenance level support is often available all year round. When your systems are not that demanding but you still want certain ensurance for regular maintenance then our Annual maintenance can forfill your requirements. With this level your non urgent requests are handled within 3 working days. When you have not chosen for any maintenance and your support call is not covered by any written I.R. agreement then we offer Incident maintenance using our standard software maintenance fee. Your non urgent requests are handled within 7 working days.

Requests can be submitted through post, fax, email and online helpdesk. Using our electronic contact points request can be submitted 24 hours a day. By phone you can get direct support during helpdesk hours. This means that changes can be simple passed upon us, we will then update the content. For more information on our content maintenance services contact us.

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